We are running a limited series of free, 30-minute demos to explore how your practice can use the latest all-inclusive enhancements to Surgery Connect.

These features are designed to reduce 'phone fatigue' for your reception teams while giving patients more autonomy and transparency. Whether it’s helping to eliminate the 'morning rush' on the phones or saving hours of admin time each week, these tools are ready for you to use right now. 

What you'll gain from the session:

• Manage patient expectations with Website Widgets. See how to display a live queue status on your practice website so patients can decide whether to call now, later, or go online, helping to reduce morning rush frustration.

• Personalise access with dynamic callbacks. Learn how to tailor specific content on callback pages based on the department the patient is calling e.g. Appointments, Prescriptions, ensuring every patient receives the most relevant signposting for their specific needs. 

• Save admin time with Voicemail Transcription. Watch how staff can now read transcripts of personal or group voicemails at a glance, identify urgent needs quickly, and manage high volume requests without listening to full recordings every time.

• Improve quality with easier Silent Monitoring. Learn how to access improved silent monitoring features directly from the Phonebar, making it simpler than ever to support staff training and maintain quality standards.

• Get implementation right, first time. Access our CPD-accredited eLearning courses and Academy resources to ensure a smooth rollout for your team.

We are running a limited series of free, 30-minute webinars to explore the latest enhancements to Surgery Connect reporting.

Leveraging Power BI and Google BigQuery, tools widely used within the NHS, this update transforms your practice data into actionable, visual insights.

What you'll gain from the session:

• Enhanced visual data at a glance. Explore new dynamic bar graphs, line charts and KPI tiles on your dashboards, helping you to easily monitor the impact of your telephony and digital features.

• Navigate with precision. Discover how to use the Date Slicer, Weekday Selector, and Focus Mode to drill down into specific timeframes or high-pressure periods. 

• Target your analysis. Access brand-new reports for monitoring Outbound Calls, and utilise Dedicated Hourly Views which has moved to separate sub-pages to keep your main dashboards clean and focused.

• Measure additional feature impact. Understand the effectiveness of Surgery Intellect, powered by TORTUS, and Omni Consultations through dedicated usage reports.

• Get implementation right, first time. Learn how to access our supporting resources to ensure a smooth rollout of these enhanced tools for your team.