We are running a limited series of free, 30-minute demos to explore how your practice can use the latest all-inclusive enhancements to Surgery Connect.

These features are designed to reduce 'phone fatigue' for your reception teams while giving patients more autonomy and transparency. Whether it’s helping to eliminate the 'morning rush' on the phones or saving hours of admin time each week, these tools are ready for you to use right now. 

What you'll gain from the session:

• Manage patient expectations with Website Widgets. See how to display a live queue status on your practice website so patients can decide whether to call now, later, or go online, helping to reduce morning rush frustration.

• Personalise access with dynamic callbacks. Learn how to tailor specific content on callback pages based on the department the patient is calling e.g. Appointments, Prescriptions, ensuring every patient receives the most relevant signposting for their specific needs. 

• Save admin time with Voicemail Transcription. Watch how staff can now read transcripts of personal or group voicemails at a glance, identify urgent needs quickly, and manage high volume requests without listening to full recordings every time.

• Master your data with Power BI Enhanced Reporting. Explore your enhanced visual dashboards with dynamic visuals and KPI summaries. Gain deeper insight into staffing, peak demand and SMS costs, with advanced filtering and 12-month performance views to support data-driven decisions.

• Improve quality with easier Silent Monitoring. Learn how to access improved silent monitoring features directly from the Phonebar, making it simpler than ever to support staff training and maintain quality standards.

• Get implementation right, first time. Access our CPD-accredited eLearning courses and Academy resources to ensure a smooth rollout for your team.